Although the PS5 is termed a powerful console and it does perform very well, there are certain issues with it that are often encountered by players. As per recent reports, players who are attempting to buy a new game via the PS Store are facing an error on their PS5 with the message- “An unidentified error occurred. Try again in a few moments”. This has created havoc across the PS5 community as players aren’t able to complete their transactions to purchase a new game. So, is there a fix to this issue? Well, there is and we are going to share all the details about it, in this article. So, continue reading if you are facing the same error.
Getting errors in PlayStation consoles are very common these days unlike back in 2019-2020. The next-gen console does support better quality gameplay with increased resolution support and HDR capabilities, but it comes with its caveats. Some errors in the PS5 can be fixed with some simple workarounds, however, this might not be the case for the Unidentified error that has been ruining the experience of the players. Anyways, we have shared some working fixes that might get the error fixed on your PS5 for good. So, without any further ado, let’s jump into the details.
An unidentified error occurred on PS5: How to fix it
Since this error is termed as unidentified, it is rather difficult to find the root cause for its occurrence. Nevertheless, trying the given workarounds should be effective in fixing this error on your PS5.
1) Check PSN Status
If you are trying to purchase a game while the PSN servers are down, an unidentified error will occur for sure. So, always make sure that the service is running flawlessly when you are attempting to buy a new game.
2) Add Funds in your PSN Wallet
If you are facing the unidentified error on your PS5 while purchasing a game, chances are that the payment method you are using is not working. So, you must consider adding funds to your PSN wallet and then use those funds to buy the game directly. To add funds to your PSN Wallet, all you need to do is head to PS5 Settings > Users and Accounts. After this, select Account > Payment and Subscriptions > Add Funds. Here, add the desired amount of funds and then proceed to buy the game.
3) Change Payment Method
If the above-mentioned method didn’t work, then try changing your payment method while purchasing the new game. This workaround has fixed the issue for many players so it is worth a try.
4) Hard Reboot Console
In case none of the methods work, the only workaround left is to restart your console. After a fresh restart, check if the error persists.
So, these were all the workarounds using which you can fix the An unidentified error occurred on PS5 issue. For more such guides, make sure to visit Vabsaga.