Have you recently tried using your debit or credit card to purchase something on the PlayStation Store and have been unable to do so? Well, you are not the only one who had to face that issue. Plus this is not a once-in-a-lifetime issue. Even before the current PS5 came, users were reporting this problem on Playstation consoles.
Now, the reasons behind this issue can be many. From expired cards to server problems, the reasons are simply not limited to just one. However, we have made this guide which will help you in solving this annoying issue. Do note that, if one method doesn’t work it’s better to try the next one until the problem is solved.
PS5 not accepting debit card or credit card: How to fix it?
Check your online payment availability –
Before we go on with other methods, it’s best to first confirm if you have turned on online payments on your cards. Contact your payment provider and check the online payment availability of your card.
Ensure you have the accepted card –
PlayStation only accepts certain types of cards for purchase and subscriptions. If you have a different card, then your payment will not be accepted. Here are the cards which you can use – Visa, Diners, Mastercard, and Discover.
Ensure you are buying from the same region where your card is registered –
If you are trying to purchase from a different region than your card’s registered one, it will not go through. Someone who has his card registered in Scotland will not be able to purchase from the Canadian PlayStation Store region, and vice-versa. So, make sure to use a card from the same region as your PS Store.
Check PlayStation Network Status –
Sometimes the issue may not even be your fault at all. Sony and any other tech company for that matter suffer from server problems. Everything might be good on your side, but the PSN needs to be ok too, to complete a transaction. You can check the PlayStation Network Status here.
Check that you have given the correct information –
As payments are a very risky business, it is always a good idea to ensure that you have given the correct info. Also, do not use special characters such as hyphens, asterisks, and such. Instead of abbreviations, try filling out the full words.
Restart in Safe Mode –
This may or may not solve the problem entirely. Regardless, you can give this method a try if others don’t work. Simply turn off your PS5, then hold the power button for seven seconds. The moment you hear a second beep, connect the PS5 controller using a USB cable. Press the PS button on it and from the available options, choose Restart PS5. Try using your card again to see if the issue is still there.
If everything else fails, you can use a PlayStation gift card to purchase games. And lastly, contacting Sony support is not a bad idea too. We hope that this guide has helped you in solving the PS5 not accepting debit and credit card issues. If you want to know how to log out of your EA account on your PS5 and PS4, check out this article. Don’t forget to bookmark us to get the latest on gaming and tech. Game on!!